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Returns Process
Note: Customers can request a refund or exchange within 3 days after receiving their order. Any requests made beyond this period will not be accepted.
Refund or exchange requests must be submitted through the chatbot on the Uniqgold.ae website.

Please note that items are not returnable, so make sure you verify this before you place your Order. However, non-returnable items may still be returned to us if you accidentally received the wrong item in your Order, or if the item was received damaged.

  • A 10% deduction from the order amount will apply to items returned without a specific reason.

To be accepted by us and qualify for a refund, all items in the Order (including promotional or complimentary gift items received with the Order) must be returned to us:

  • unaltered, unused and in their original condition (or the condition in which they were received by you from us or our agents);
  • in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached;
  • authenticity cards, where provided, should also be returned;

Remember to complete and include the returns label you received with your Order package to avoid delays in processing your return. we will aim to process your return within 5-7 business days from us receiving the package back, and if accepted, the refund will be issued to your original form of payment, unless stated otherwise in these Terms of Service. If you do not have a Uniq Gold account and placed the Order as a guest, you will need to register as a user to be able to request a return online.

Exchanges

Items can be exchanged by arranging collection from your delivery address and the following conditions apply:

  • There is no exchange, but we will cancel the order without any specific reason also 10% will cut from total amount paid and refund the balance money to EWallet.
  • The exchange order is only created after the return is approved.
  • If there are technical issues during order creation after the return, the customer will get store credits regardless of the original payment method.
  • On placing an exchange request the same can be cancelled at any point.
  • Exchanges are only for eligible items with the same price, located in the same warehouse, and must be returnable.
  • Orders placed using coupon codes will not be eligible for exchange.
  • Note: this feature is only available for UAE customers who are eligible for Size exchange as per above conditions.

Return & Refund Policy

At UNIQ GOLD, we take pride in the quality of our products. Due to the nature of our products, all sales are final, and we do not offer product exchanges after a purchase has been completed

Refunds

Refund requests will only be considered in the following cases:
• The customer receives an incorrect product that does not match the confirmed order.
• The customer receives a product with a visible defect or damage upon delivery. 

To be eligible for a refund, customers must:
• Contact our Customer Service team within 48 hours of receiving the order.
• Provide clear photos and a video showing the issue.
• Return the product unused, in its original condition, with all original packaging, certificates (if applicable), and accessories

All requests are subject to inspection and approval by our Quality Control team. UNIQ GOLD reserves the right to approve or reject any refund request after reviewing the returned product. If a refund is approved, the amount will be returned to the original payment method within 5–7 business days from the date the refund is approved.

Exceptional Returns

Although all sales are final, UNIQ GOLD may, in exceptional cases and at its sole discretion, approve a return. For such approved returns, a 10% processing fee will be deducted from the product price, and the remaining balance will be issued as store credit/e-wallet. The item must be returned within 3 days of delivery, unused and in its original condition, with all original packaging, certificates and accessories, where applicable

Non-Refundable Items

Unless an exceptional return is expressly approved by UNIQ GOLD, refunds will not be accepted in the following cases:
• Change of mind after purchase.
• Customer dissatisfaction unrelated to a product defect.
• Incorrect size, color, or product selection made by the customer.
• Customized or made-to-order products.
• Products that have been resized, modified, or personalized.
• Products that have been used, worn, damaged, or altered after delivery.
• Damage or incorrect-item claims submitted after the 48-hour notification period.

Warranty & Repairs

UNIQ GOLD does not provide any warranty, repair, or maintenance services after the completion of the purchase.

Policy Updates

UNIQ GOLD reserves the right to amend this policy at any time without prior notice. The policy in effect at the time of purchase shall apply.

CONTACT US

There’s no question too small or request too big for our UNIQ GOLD client advisors. From product information and gift selection to order support, we’re always at your service.

Hours of Operation

Monday – Saturday: 8:00 AM – 10:00 PM
WhatsApp Us At +971 50 184 4450
Email us at support.uniq@gmail.com